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Tag Archives: business process outsourcing (BPO)

Tech Law Summit Recap – Hot Topics in Tech and Public Procurement

Posted in Contracting/Outsourcing
The “Hot Topics in Tech and Public Procurement” panel at the McCarthy Tétrault Toronto Tech Law Summit featured Edward Smythe of Gartner Consulting and McCarthy Tétrault partners David Crane, George Takach and Brenda Swick. The panel was facilitated by Catherine Samuel.

Business Capabilities Sourcing

Edward Smythe opened the panel with an interesting discussion on the increasing integration of IT outsourcing (ITO) services and business process outsourcing (BPO), which have traditionally been distinct offerings. He explained that the combination of ITO and BPO would form into either:

  • a business capability outsourcing service, where the vendor is in charge of supporting
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