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New Consumer Protection Legislation in Australia – Implications for B-2-C Companies

Posted in Consumer Protection, Regulatory Compliance

Early this year, Australia introduced a new set of consumer protection laws that should be of significant interest to any consumer-facing company with operations in Australia, especially given the government’s diligent efforts to inform consumers of their rights and how to exercise them.

The Australian Consumer Law (CPL), which is in fact a schedule to the Competition and Consumer Act 2010, is a large consolidation of what was previously a disparate set of 20 or so acts and regulations dealing with consumer protection.

In this post, I provide a non-exhaustive list of CPL issues that I have encountered recently … Continue Reading